Mondelez International North American Business Partner in Wilkes Barre, Pennsylvania

Job Description

With our portfolio of global Power Brands such as Oreo and belVita biscuits, Cadbury Dairy Milk and Milka chocolate and Trident gum, we’re the world’s #1 in biscuits and candy, and #2 in chocolate and gum. We’re Mondelēz International , a snacking powerhouse with operations in more than 80 countries, with approximately 90,000 employees globally and our brands are marketed in around 165 countries.

Our purpose and vision is to create more MOMENTS OF JOY by building the BEST SNACKING COMPANY IN THE WORLD .

This function is responsible for North American master data domains (Customer, Material, Product, Vendor) and applicable functions/countries/categories and manufacturing plants. . The role is responsible for the front office activities in the “create”, “extend”, “change”, and “deactivate” processes for the designated scope. The role should ensure compliance of back office with the policies and procedures for each master data domain. It is a single point of escalation and clarification from back office to Mondelez. The role is also the business partner link for any Governance and sustainability topic, linked with the business.

  1. Validation of request and liaison between requestor (Business) and back office (entry) on domain specific requests to create / extend/ deactivate/ activate master data. Collaborate and provide insights to Business questions on setup and usage of data elements including systems, process and procedures to ensure productivity for business, including the Production Boms process for manufacturing. (25%)

  2. Key point of contact for business functions / data owners and data consumers and tracking their E2E MD process flows. (20%)

  3. Deploy and co-ordinate Governance and Sustainability initiatives with functions/market/plants/category (Quality, Performance, Training/Testing, industry standards) (15%)

  4. Participate in local meetings (I2M, Business changes, Continuous Improvement, SCR, GS1,…) (10%)

  5. Escalation and issue resolution. Governance calls with back office on performance, issues and reports. (10%)

  6. Project support (Global, regional and local initiatives including link with back-office) (10%)

  7. Key user responsibility for the assigned scope and a domain sub-process including testing and training and documentation. (10%)

  8. Work toward maintaining and improving the Performance Measures and work with others to do the root cause analysis for any issues:

• Satisfaction of MDM Customers

• % MDM Requests Completed within Service Level Agreement

• % MDM Requests Completed as Requested

• % MD Consistent Within or Across Data Sources

• % MD Compliant with Defined Rules

• % Required MD that is Complete

• Records/Objects Processed per FTE

  1. Work toward maintaining and improving performance through KPI’s: Speed (on-time and fast-track), Quality (High-impact incidents and audit control, Service ( reach cost targets, professional standards), Simplification (15% reduction/year)


• English Proficiency mandatory and any applicable local languages.

• Min. 2 years of business experience in a functional area’s of finance/supply chain, of which min. 1 year in MDLZ.

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender, national origin, disability, protected Veteran status, uniform service, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.